Return Policy – onlinegigic.com

At onlinegigic.com, we want you to be completely satisfied with every GIGI C product you purchase. This Return Policy outlines your options if an item does not meet your expectations. Please read it carefully before initiating a return. By shopping on onlinegigic.com, you acknowledge and agree to the terms below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be a GIGI C product purchased directly from onlinegigic.com.
  • The return request must be initiated within the specified period from the date of delivery (see Section 2 below).
  • The item must be unused, unwashed, and in the same condition as you received it.
  • All original tags, packaging, and accessories (if any) must be intact and included.
  • The item must not be among the non‑returnable categories listed in Section 3.

We reserve the right to refuse returns that do not meet these eligibility criteria.

2. Return Window

You may request a return for most GIGI C products within a reasonable period after receiving your order. The exact number of days is clearly stated on our website and in your order confirmation. Requests submitted after this window will not be accepted, unless required by applicable local laws.

3. Non‑Returnable Items

For hygiene, safety, or practical reasons, the following GIGI C items cannot be returned:

  • Products marked as “final sale” or “non‑returnable” on their product page.
  • Items that have been worn, washed, altered, or used in any way beyond simple trying on.
  • Products with missing original tags, packaging, or components.
  • Customized or personalized GIGI C items (if such options become available).
  • Items damaged due to misuse, improper care, or accidents after delivery.

If you are unsure whether a specific GIGI C product is returnable, please review its product page on onlinegigic.com before purchasing.

4. How to Request a Return

To initiate a return for a GIGI C product purchased from onlinegigic.com, please follow these steps:

  1. Log into your account on onlinegigic.com (or locate your order confirmation email).
  2. Find the order containing the item you wish to return.
  3. Select the return option and follow the on‑screen instructions.
  4. Provide the reason for your return (e.g., size issue, changed mind, defect).
  5. Submit the request and wait for a return authorization from us.

Once your return request is approved, you will receive instructions on how to proceed. Please do not send any GIGI C item back to us without explicit authorization, as it may not be processed.

5. Condition of Returned Items

We inspect every returned GIGI C product carefully. To ensure full credit or exchange, please:

  • Pack the item securely in its original packaging (if possible).
  • Include all tags, labels, and any accessories that came with the product.
  • Make sure the item is free from odors, stains, pet hair, or signs of wear.

If a returned item shows evidence of use, damage, or missing parts beyond normal inspection, we may deny the return or issue only a partial credit.

6. Refunds

After we receive and inspect your returned GIGI C item, we will notify you of the approval or rejection of your refund. If approved:

  • The refund will be issued to your original payment method (e.g., credit card, digital wallet).
  • The time for the refund to appear in your account depends on your payment provider. Typically, it may take several business days.
  • We will refund only the price you paid for the GIGI C product. Any non‑refundable charges (such as those clearly stated on our website) will be deducted.

Partial refunds may be granted in situations where the item is not in its original condition, is damaged due to customer handling, or has missing parts.

7. Exchanges

If you need a different size, color, or variant of a GIGI C product, we recommend placing a new order for the desired item on onlinegigic.com and returning the original item according to this policy. This is the fastest way to ensure you receive the correct product. Direct exchanges (swapping one item for another without a new order) are generally not available, unless specifically stated for a particular GIGI C product.

8. Damaged, Defective, or Incorrect Items

We take great care in packing every GIGI C order from onlinegigic.com. However, if you receive a product that is damaged, defective, or different from what you ordered, please follow the return request process described in Section 4. Be sure to include clear photos of the issue (e.g., damage, wrong color, missing parts) when you submit your request.

For such cases, we will cover the necessary handling. Once approved, we will provide instructions for returning the item or, in some situations, may not require a return at all. You will receive a full refund or a replacement GIGI C product as appropriate.

9. Late or Missing Refunds

If you have returned a GIGI C item to onlinegigic.com and received our approval notification but do not see the refund in your account after a reasonable number of days, please first check with your payment provider or bank. Sometimes there is a processing delay. If you have done this and still need assistance, you may reach out to us through the support features on our website.

10. International Returns

For customers outside our base region, return eligibility and procedures remain the same as above. However, please be aware that return shipping arrangements may differ. We recommend keeping proof of return shipment. onlinegigic.com is not responsible for items lost or damaged during return transit unless we provided the return label.

11. Final Sale Items

From time to time, onlinegigic.com may offer certain GIGI C products at a discounted price as final sale. These items will be clearly marked on their product pages. Final sale items cannot be returned, exchanged, or refunded for any reason, except in cases of proven damage or defect at the time of delivery.

12. Changes to This Return Policy

We may update this Return Policy occasionally to reflect changes in our practices, legal requirements, or operational needs. The most current version will always be available on onlinegigic.com. Any return request will be governed by the policy in effect at the time of your purchase.

13. Contact Information

If you have any questions about returning a GIGI C product purchased from onlinegigic.com, or if you need help with the return process, please use the customer support features available on our website. We are here to assist you fairly and promptly.